Updated 16 October 2026
Our general cancellation schedule is still being finalised. We do not publish a standard cancellation percentage, refund amount or payment deadline at this stage. Before confirming a trip, you will receive written terms explaining the cancellation and refund conditions for your selected arrangements.
An enquiry is a request for information and planning assistance. It does not reserve availability or confirm a booking. Ask our team to explain any proposed deposit, supplier charge or cancellation condition before you accept a quote or make a payment.
Email info@legacytravels.co.za as soon as possible with the name used for your booking and the changes you need. We will review the arrangements, explain the applicable written terms and confirm the next steps. Do not assume a cancellation or date change is complete until our team acknowledges it.
Accommodation, transport, flights and activities may have different supplier conditions. Any applicable costs, refundable amounts and processing arrangements will depend on the written terms accepted for your booking and the services involved. We will explain the position for your trip rather than promise a refund that has not been confirmed.
Contact us if weather, operating restrictions or other disruptions affect your arrangements. We will discuss the available options and relevant supplier terms. Travel insurance may be useful for some disruptions; check the scope of your own cover directly with your insurer.
Call +27 74 118 9074 or email our team before confirming or changing your plans. Read this page together with your quote, booking confirmation and Terms & Conditions.
Choose how you’d like to get in touch with our team.
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